SHIPPING POLICY
At Lapivi.com, we prioritize our customer satisfaction, continually refining our delivery process to ensure swift receipt and enjoyment of our products.
Our meticulous products, sourced from around the world, undergo careful packaging before being shipped to over 89 countries worldwide. We are committed to expanding our service and geographic coverage, with updates regularly posted on our social media pages and newsletter.
ORDER STATUS
Upon placing an order, you will promptly receive a confirmation email containing your order confirmation number and pertinent details. Our team will then follow up with the dispatch of your items, entrusting them to our esteemed partners, Aramex, DHL, and other courier agencies, for delivery to your specified address. Upon dispatch, you will receive an email with a tracking number, allowing you to monitor your order’s progress.
Please be aware that order status updates may take up to 48 hours to reflect post-order placement, with an extended timeframe of up to 72 hours during weekends and holidays.
DELIVERY TIMES
We offer Standard International Delivery for all orders originating delivery times commence upon order acceptance and approval, with estimates provided below. Actual delivery times may vary based on the shipping address and local customs procedures.
Please note the applicable Terms & Conditions will depend on the shipping destination selected.
CUSTOM CLEARANCE CHARGES
Please be advised that certain countries, including Saudi Arabia (KSA), Qatar, and other international destinations we serve, may impose customs clearance charges (import duty) in accordance with their respective regulations. Customers are responsible for settling these charges upon receipt of their orders. For detailed information on applicable charges in your country, we recommend contacting your local customs office. All orders from the United Arab Emirates, Oman, and Bahrain are shipped from the same country with no additional charges.
DELIVERY ZONES
Lapivi.com currently ships to 89 countries worldwide. To determine if your country is within our delivery zones, simply select your country when providing your delivery address during checkout. We are continuously expanding our shipping destinations, so if your country is not currently available, we encourage you to regularly check our website, subscribe to our newsletter, and follow our social media channels for updates on new additions to our delivery network.
RETURN POLICY
Enjoy shopping on Lapivi.com with these great return policy features
15 Return Authentic Service Guarantee
Return Policy
Return Conditions：
Return requests are available within 15 days after delivery for any reason.
All returns must be in good condition with the original tags, labels, and packing. Cellphones, computers, and Pads must be packed with the original seal, unopened, and do not affect the secondary sales or returns will be rejected if it has been opened but without quality issue.
Goods DO NOT Support Return
1. Items with Non-returnable Item logo in the details page:
2. Main Categories: Beauty, Leggings, Underwear, Swimwear, Supermarket etc.
3. Return Conditions：
If items have quality issues, online return submission is available within 15 days after delivery.
All returns must be in good condition with the original tags, labels, and packing.
Return Methods
Dubai customers: Door-to-Door pickup service and self-return are available.
Other cities’ customers: Currently only self-return is available.
Return Shipping Cost
If you choose the Door-to-Door pickup service, the return shipping cost will be paid by Lapivi directly, and if you decide to self-return, you are required to pay the return shipping cost. If the return shipping cost is over $7, please contact customer service to refund the difference